Terms of Use

Terms of use

All references to “CallTrading” below are to CallTrading.

By using CallTrading, the customer agrees and undertakes:

1. To use the service in accordance with these terms and conditions as may be varied by CallTrading either by written notice or by notice published from time to time.
2. Not to contravene applicable telecommunications legislation, regulations or other statutory instruments.
3. To indemnify CallTrading against all liabilities, claims, damages, losses and expenses arising from any breach of the customer’s undertakings.
4. That information requested by CallTrading for the usage of the service is supplied truthfully, completely and is kept up to date.

Service, access and charges

• If the CallTrading service fails to operate and the customer diverts traffic to another carrier, CallTrading will not be responsible for that carrier’s charges.
• Neither party shall be liable to the other for loss of business, contracts, anticipated savings, profits or any indirect or consequential loss, except where liability cannot be legally excluded.
• Disclosure of account details to persons other than authorised employees is entirely at the customer’s risk.
• The customer is liable for all charges and fees arising from use of the account, whether authorised or unauthorised, unless such unauthorised use is solely attributable to CallTrading.
• Usage is charged according to the current prepaid CallTrading price list in the customer’s MyAccount area. Rates are subject to change with notice and should be checked before using the service.

IP authentication and CLI rules

• On customer request, CallTrading may authenticate a given IP address to connect to its SIP server.
• If the given IP is false or is not uniquely assigned to the customer’s account by a hosted VoIP switch provider, CallTrading will not be held liable.
• The customer is not allowed to alter, amend or create a CLI other than originally assigned to the caller. CLI spoofing or suspected wrongdoing may result in immediate suspension and charges for related costs.

Refunds, credit and account closure

• Authorised refunds will be refunded in the manner in which the payment was made, at the prevailing exchange rate, unless another payment method is necessary.
• Bonus or promotional credit is non-refundable.
• CallTrading reserves the right to close an account with a customer for any reason subject to the applicable terms. Where unused credit exceeds EUR 50, unused credit may be returned.
• Purchased credit is valid for an indefinite period of time. There is no limit to the maximum amount of credit per user account.
• Unused credit purchased by credit card can be refunded within 90 days after purchase date by submitting a request to customer service.

General provisions

• The customer consents to CallTrading sharing customer information with affiliated companies where necessary for provision of the service.
• The customer agrees that CallTrading’s records are conclusive evidence of use of the service and charges payable.
• If any provision of this agreement is invalid or unenforceable, the remainder remains unaffected and in full force.
• This agreement represents the entire understanding between the parties and supersedes previous agreements.
• Continued use of the CallTrading service constitutes acceptance of these terms and conditions.

Last revised: September 2017.